OPVII

Refund Policy

All fees are final. This page explains exactly what that covers and the narrow cases we do correct.

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This Refund Policy was last updated on August 8, 2026. We may revise this page from time to time, and the date above will reflect the most recent change.

No Refunds

OPVII operates a no-refund policy. All payments are final and non-refundable. This applies to every charge on your account, including monthly and annual subscription fees, one-time onboarding and setup fees, implementation, migration, data-import, configuration and training work, message and overage charges, and any add-on or professional services.

By purchasing, you acknowledge that you are paying in advance for access to a service that is made available to you immediately and that fees are earned when paid.

Time Already Used Is Not Refundable

Once a billing period has begun, that period is non-refundable in whole or in part. We do not issue partial-month or partial-year refunds, and we do not pro-rate the unused remainder of a period when you cancel. This holds whether or not you logged in, sent messages, or otherwise used the platform during the period, and whether the account was active, idle, or suspended for a violation of our Terms of Service.

Onboarding And Setup Fees

Onboarding and setup fees pay for scheduled staff and system time: account provisioning, data import, messaging registration, template and flow configuration, and live training.

They are non-refundable once onboarding has been scheduled or work has started, and they remain non-refundable if you later cancel your subscription, downgrade, or stop using the platform. An onboarding fee is not a deposit and is not credited toward future invoices.

Cancellation

You may cancel at any time from your account settings or by contacting us. Cancellation stops future renewals; it does not refund the current period. Your access continues through the end of the period you have already paid for, after which the subscription ends. To avoid the next charge, cancel before your renewal date.

Upgrades, Downgrades, And Unused Allowances

Upgrading takes effect immediately and is charged at the time of the change. Downgrading takes effect at the next renewal; the difference for the current period is not refunded or credited. Unused message allowances, seats, or other plan allotments expire at the end of each period and carry no cash value.

Chargebacks

If you dispute a charge with your bank or card issuer instead of contacting us first, we may suspend the account while the dispute is open. We keep billing, login, and delivery records and will provide them to the issuer. Please contact us first, because a genuine billing error is faster to fix directly than through a dispute.

Billing Errors

A no-refund policy is not a license to bill you incorrectly. If you were charged twice for the same period, charged after a cancellation had already taken effect, or charged an amount that does not match the plan you purchased, contact us promptly and we will review the charge and correct any genuine error.

Service Availability

The service is provided "as is" and delivery of email and SMS depends on third-party carriers and providers, as described in our Terms of Service. Outages, delivery delays, or messages not delivered by a carrier do not entitle you to a refund or credit.

Required By Law

Nothing in this policy limits any refund right that applicable law makes non-waivable. Where a law that applies to you requires a refund, we will honor it.

Contact

Questions about this Refund Policy, or about a specific charge on your account, can be sent to dev@opvii.local.